RETURN AND REFUND POLICY

Our Commitment to Customer Satisfaction At Moto Performance, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns :

  • Eligibility:

    • Items must be returned within 30 days of the purchase date.
    • Items must be in their original condition, unused, and in the original packaging with all tags and labels attached.

  • Non-Returnable Items:

    • Custom or personalized items.
    • Gift cards.
    • Sale or clearance items.

  • Return Process:

    • To initiate a return, please contact our customer service team at [insert contact information] with your order number and reason for return.
    • Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
    • Please include the RMA number with your returned item.

  • Shipping:

    • Customers are responsible for paying return shipping costs.
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
    • We are not responsible for items lost in transit.

Refunds

    • Refund Process:

      • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
      • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain amount of days.

    • Partial Refunds:

      • Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

    • Late or Missing Refunds:

      • If you haven’t received a refund yet, first check your bank account again.
      • Then contact your credit card company; it may take some time before your refund is officially posted.
      • Next, contact your bank. There is often some processing time before a refund is posted.
      • If you’ve done all of this and you still have not received your refund, please contact us at [insert contact information].

Exchanges

    • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [insert contact information] for further assistance.

Contact Us

    • If you have any questions about our Return and Refund Policy, please contact us:

    • Email: info@motoperfomancestore.com
    • Phone: +91 98454 72720
    • Address: 39/2, Krishna Rajendra Rd, Banashankari Stage II, Banashankari, Bengaluru, Karnataka 560070