RETURN AND REFUND

Shipping Policy

1. Shipping Destinations:

  • We ship our products worldwide. Please note that shipping rates and delivery times vary depending on the destination.

2. Processing Time:

  • Orders are processed within 1-3 business days after receiving payment. Orders are not processed or shipped on weekends or holidays.

3. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

4. Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes:

  • Moto Performance is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages:

  • Moto Performance is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Cancellation Policy

1. Order Cancellation:

  • You may cancel your order within 24 hours of placing it for a full refund. After this period, we are unable to cancel the order as it may have already been processed and shipped.
  • To cancel an order, please contact our customer service team at [insert contact information] with your order number.

2. Pre-Orders:

  • For pre-orders, cancellations are accepted until the product is released. After release, our standard return and refund policy applies.

3. Out-of-Stock Items:

  • If an item in your order is out of stock, we will notify you and offer you the option to wait for the item to be restocked, choose an alternative product, or cancel your order for a full refund.

Contact Us

    • If you have any questions about our Return and Refund Policy, please contact us:

    • Email: info@motoperfomancestore.com
    • Phone: +91 98454 72720
    • Address: 39/2, Krishna Rajendra Rd, Banashankari Stage II, Banashankari, Bengaluru, Karnataka 560070